Terms and Conditions

These terms apply to our sports booking platform smashing.sg for our brands Smashing Pickle and Smashing Futsal (“we”, “us”, “our”).

By using our platforms or making any bookings, you agree to all these terms. 

2.1 Account Creation

You need to register using your phone number, which we’ll verify with an OTP (one-time password). No traditional passwords are required – just your phone for secure access.

2.2 Age Requirement

You must be at least 16 years old to create an account and make bookings.

2.3 Booking Process

All bookings are subject to availability. Once confirmed, you’ll receive an SMS confirmation with your booking details.

2.4 Payment

Payment is due immediately when you make a booking. All prices are in Singapore Dollars.We accept major credit cards, debit cards, and PayNow.

2.5 Punctuality

Please arrive on time for your booking. If you’re late, you may have reduced playing time, and we won’t provide refunds for the time missed.

Our standard cancellation policy is designed to be fair whilst protecting our booking system:

• 48 hours or more before your session: You get 100% credit back
• All other cancellations: No refund available

4.1 Dress Code

You must wear appropriate sports attire and non-marking shoes (for pickleball courts). This protects our court surfaces and ensures safety for all players.

4.2 Responsibility for Damage

You’re responsible for any damage you cause to the facility during your booking. 

4.3 Behaviour Standards

Smoking, alcohol consumption, and disruptive behaviour are prohibited. We want everyone to have a safe, enjoyable experience.

4.4 Right to Terminate

We reserve the right to immediately terminate your booking for misconduct, without providing any refund.

5.1 Your Risk

Sports activities carry inherent risks. You participate at your own risk, and we strongly recommend having personal insurance coverage.

5.2 Our Liability Limit

If something goes wrong that is our fault, our liability is limited to the amount you paid for that specific booking.

5.3 Facility Insurance

Each facility maintains public liability insurance as required by Singapore law, but this doesn’t cover personal injuries or your belongings.

We may photograph, film, or otherwise record activities conducted at our facilities, including social play sessions, classes, tournaments, corporate bookings and other events.

By entering our premises or participating in any activity organised by us, you acknowledge and consent to the collection and use of your image, likeness, voice and appearance in photographs, video recordings and other media (“Media Materials”).

Media Materials may be used for legitimate business purposes including, but not limited to:

• Social media posts
• Website content
• Marketing and promotional materials
• Event recaps and publicity materials

Such use may be made without compensation and without further notice.

If you do not wish for your image or likeness to be used, you must notify us at hello@smashing.sg in writing prior to participation. We will make reasonable efforts to accommodate such requests, but cannot guarantee exclusion from wide-angle or crowd shots.

All collection and use of personal data, including images and recordings, will be handled in accordance with the Personal Data Protection Act 2012 and our Privacy Policy in Part G.

This weather policy applies to our outdoor facilities in Singapore’s tropical climate. It covers Smashing Pickle Pickleball Club (7 courts) and Smashing Futsal Turf Pitch (2 courts), both located at 2 Jurong Gateway Road.

B2.1 Wet Weather Refund Calculations

Each time slot is divided into 15 minutes block (e.g. 1:00-1:15pm, 1:15-1:30pm, 1:30-1:45pm, 1:45-2:00pm)

The system checks the rain sensors on site for rain for each 15 minute block, you will be eligible for a refund in credit if it rains during any of the 15 minute block.

Refund = 25% of booking price x number of 15 minutes block with rain recorded
e.g. if rain is recorded from 1:00-1:30pm, 50% of the booking price is refunded in credits

B2.2 Per-Slot Refund Calculation

Weather-related refunds are calculated on a per-slot basis.

• Total number of 15 minutes block with rain recorded is only calculated at the end of the slot
• If you have multiple bookings on the same day, each time slot is assessed and refunded individually

B2.3 Refund Button

If the booking slot is eligible for refund of credits, a refund button will automatically appear on the booking slot on your booking page after the end of the slot, and be active for 48 hours.

If you need a refund for your slot, you can just click on this button and the refund will be credited into your accout.

*The refund button will be active for eligible booking slots, for 48 hours after the booking slot.

B2.4 Credit System

All weather-related refunds are issued as credits, not cash:

• Credits are valid for 6 months from the issue date
• Credits will be reflected on your accounts page
• Can be used to book courts at any of our facilities
• No cash value – credits only

To maintain fair use of our automated rain refund system, players may not claim rain refunds if they have already utilised the court for the duration of their booked time slot.

B3.1 What Counts as Court Utilisation

Court utilisation is defined as any active use of the playing surface during your booked time slot. If play has commenced or meaningful court time has been used, a refund cannot be claimed for that booking.

B3.2 Honour-Based System

This is an honour-based system and we trust our players to act fairly. However, we do conduct periodic checks on refunds requested to ensure the integrity of the scheme. If we identify patterns of misuse or find that refunds have been claimed after courts were utilised, we may temporarily suspend or ban the player.

B3.3 Our Approach

We recognise that weather can be unpredictable, and we’re here to support players. We simply ask that you help us keep the system fair for everyone by only claiming refunds when you genuinely haven’t used the court.

We offer public pricing and member pricing

Smashing Pickle Pickleball Club

Smashing Futsal Turf Pitch

Peak Hours: Weekdays 5pm-10pm, Weekends 8am-10pm
Off-Peak Hours: Weekdays 8am-5pm

C2.1 Fixed Slot Access (Coming Soon)

Only Members can book our special Fixed Booking Slots (8-week recurring bookings). This is our premium feature for regular players.

C2.2 Increase Booking Window and Cap

Members have an increase booking window of 2 weeks (instead of 1 week) and booking cap of 8/6 active slots (instead of 2 active slots).

C3.1 Membership Fees

• Monthly Recurring Membership Fee:
  • Smashing Pickle: $50
  • Smashing Futsal: $100

C3.2 Membership Cancellation

• Cancellation Method: Cancel anytime through your account page
• Effect: No charges for the following month’s membership fee

C3.3 Membership Termination

We may terminate your membership for violations of facility rules or non-payment. No refunds are provided for termination due to misconduct.

D1.1 Members Only

Fixed Booking Slots are exclusively available to Members. Public users cannot access this feature.

D1.2 What Are Fixed Slots

A Fixed Booking Slot gives you the same court, same day of the week, and same time slot for 8 consecutive weeks. It’s perfect for regular players who want consistent playing times.

D1.3 Court Limitations

Fixed slots are only available on courts 5, 6, and 7. This allows us to maintain flexibility on other courts for single bookings.

D1.4 Pricing Structure

• Peak Fixed Slots: $294.40 for 8 weeks ($36.80 per slot)
• Off-Peak Fixed Slots: $165.60 for 8 weeks ($20.70 per slot)

D1.5 Payment Terms

Full payment for all 8 weeks is required upfront. No installment payments are available.

D2.1 Events Take Priority

Events, tournaments, corporate functions, and facility maintenance take priority over fixed slots. This allows us to host important community events and maintain our facilities properly.

D2.2 Advance Notice

We’ll provide at least 7 days’ notice when possible. Emergency maintenance may require shorter notice.

D2.3 Fair Compensation

When your fixed slot is displaced by an event:

• 100% credit for the affected session
• Credits are valid for 6 months from the issue date
• Credits will be reflected on your accounts page
• Can be used to book courts at any of our facilities
• No cash value – credits only

D3.1 No Changes Policy

Once your 8-week period begins, no modifications are allowed. This ensures consistency and fairness for all Members.

D3.2 Non-Transferable

Fixed slots cannot be transferred to other Members. The membership holder must be present for each session.

D3.3 Unused Sessions

If you don’t show up for a session, it’s forfeited. No refunds or credits are provided for unused sessions.

D3.4 Weather Protection

The same AI weather refund system applies to fixed slots. You can claim weather-related credits for individual sessions when conditions warrant. (See Part B)

D3.5 Membership Dependency

Your membership must remain active throughout the 8-week period. If your membership expires or is terminated, your fixed slot is automatically cancelled without refund.

D4.1 Before Your Period Starts

You can cancel up to 48 hours before your first session and receive a 90% refund (10% administrative fee applies).

D4.2 After Your Period Starts

Once your 8-week period begins, no cancellations or refunds are available. All remaining sessions are forfeited.

D4.3 Medical Emergencies

In exceptional circumstances involving medical emergencies, we may consider partial credits on a case-by-case basis.

D4.4 Renewals

Fixed slots don’t automatically renew. You need to apply for a new 8-week period,

All commercial activities are strictly prohibited on our premises without authorisation. This protects our business relationships and ensures fair access for all users.

E1.1 Coaching and Training Services

You cannot offer paid coaching, personal training, skills development, or fitness classes without authorisation.

E1.2 Event Organisation

You cannot organise paid tournaments, competitions, or open play sessions where participants pay you fees beyond the official booking costs.

For social play sessions, participants should contribute no more than 20% above the actual booking cost to cover ball fees and other expenses.

E1.3 Sales Activities

No selling or renting of equipment, sports gear, food, beverages, or any other products is allowed.

E1.4 Media and Photography

Commercial photography, videography, content creation for profit, or live streaming for commercial purposes is prohibited.

E2.1 Protecting Our Partners

We have official partnerships with qualified coaches and event organisers. Unauthorised commercial activities undermine these relationships and may provide substandard services.

E2.2 Insurance and Safety

Unauthorised commercial activities may not be covered by insurance and could create safety risks for other users.

E2.3 Fair Access

Excessive commercial activities can prevent casual players from booking courts and may result in scalping, where individuals book courts to resell at higher prices.

E3.1 Immediate Actions

If we detect unauthorised commercial activities:

• Activity must stop immediately
• You may be removed from the premises

E3.2 Account Penalties

• First violation: Warning notice
• Repeated violations: Account suspension or permanent termination
• Serious violations: Immediate account termination
• No refunds for unused bookings when terminated for violations

E3.3 Legal Consequences

We may pursue legal action to recover lost revenue, administrative costs, and damages. We may also report unlicensed business operations to relevant authorities.

E3.4 Reporting System

Other users can report suspected commercial activities to compliance@jpgsports.com.sg. We take all reports seriously and investigate thoroughly.

F1.1 Event Booking Definition

Event bookings refer to large-scale or commercial reservations including but not limited to tournaments, leagues, competitions, external organisers, brand events, media events, or multi-court bookings exceeding normal usage limits.

F1.2 Booking Requirements

• Event bookings must be arranged in advance (At least 2 months) and are subject to approval.
• Full payment is required to confirm the booking.
• Event bookings may require a minimum duration, minimum number of courts, or restricted time windows depending on facility availability.

F1.3 Cancellation Policy

Event bookings follow a different cancellation policy from normal court bookings:

• 10 days or more before event: refund available minus 20% administrative charge
• Less than 10 days before event: no refund

F1.4 Weather Policy for Event Bookings

Event bookings do not follow the standard wet-weather credit system.

Due to advance reservation of multiple courts and time slots, affected time will be rescheduled instead of refunded.

If rain affects an event booking:

• Rescheduling will be calculated based on each booked hour.
• If play within a booked hour is stopped before 30 minutes have elapsed, that hour will be eligible for rescheduling.
• If more than 30 minutes of a booked hour has elapsed, that hour will be considered used and will not be rescheduled.

Examples:

• Rain stops play at 25 minutes → that hour can be rescheduled
• Rain stops play at 35 minutes → that hour is considered used
• 3-hour event, rain stops during 2nd hour at 20 minutes → 1 hour used, 2 hours rescheduled
• 3-hour event, rain stops during 2nd hour at 40 minutes → 2 hours used, 1 hour rescheduled

Rescheduling:

• No refund will be provided for unused time due to weather.
• Replacement time must be used within a reasonable period.
• Subject to court availability.

F1.5 Event Restrictions

• Event bookings may be limited to approved hours. (9am to 9pm)

F1.6 Marketing and Branding

All event marketing, signage, sponsor logos, and promotional materials must be approved before use.

• Venue sponsors do not need to be included in the organiser’s marketing materials. However, sponsor branding installed at the venue, including banners, signage, and wall graphics, must not be removed, covered, or obstructed at any time.
• If the venue has a title sponsor, all references to the venue name in any marketing materials, event listings, announcements, or publicity must use the full official venue name, including the sponsor’s name. The sponsor name may not be omitted, shortened, or replaced in any public reference to the venue.

Management reserves the right to require amendments to any marketing material that does not comply with these requirements.

F1.7 Booths & Fair Setup

• Use of common areas is limited to space adjacent to booked courts, unless otherwise agreed upon.
• Minimum clearance for public access must be maintained.
• No setup inside courts.
• Organiser is responsible for all permits and approvals.

F1.8 Organiser Responsibilities

• Ensure all participants follow facility rules and safety protocols
• Provide adequate supervision for group activities
• Manage participant behaviour and conduct
• Report any incidents or facility issues immediately

F1.8.1 Insurance Requirements

Event organisers are strongly encouraged to carry appropriate public liability insurance for their activities.

F1.8.2 Damages

Event organisers are responsible for any damages to the venue, equipment, fixtures, fitting or surrounding property that occers during the event period, including set-up and tear-down activities

The Event Organiser is required to submit comprehensive photographic documentation comprising:

F1.8.2.1 “Before” photographs of the entire venue and all relevant areas, taken immediately prior to commencement of set-up activities; and

F1.8.2.2 “After” photographs of the same areas, taken immediately following completion of tear-down and restoration activities.

All photographs must be compiled in a single document with clear timestamps and submitted to the management within 24 hours of event conclusion. This documentation serves as evidence of the venue’s condition and the Event Organiser’s compliance with restoration obligations.

Failure to provide the required photographic documentation may result in the Event Organiser being held liable for any damage discovered post-event, regardless of actual causation. The Event Organiser acknowledges that submission of compliant documentation does not absolve them of liability for any damage that may be evident in the photographs or discovered through subsequent inspection.

F2.1 Corporate Workshop Definition

Corporate workshop bookings refer to facilitated sessions organised by Smashing, listed here.

F2.2 Booking Requirements

• Full payment is required to confirm the booking.
• Workshop format, number of courts, and number of coaches must be agreed in advance.
• Bookings are subject to court and coach availability.
• Confirmation is only valid after payment is received.

F2.3 Cancellation Policy

Event bookings follow a different cancellation policy from normal court bookings:

• 10 days or more before event: refund available minus 20% administrative charge
• Less than 10 days before event: no refund

F2.4 Wet Weather Policy for Corporate Workshops

Due to coaches, facilitators, and reserved courts, workshops follow a different rain policy.

If rain affects the session:

• If cancelled within first 30 minutes → full refund or reschedule
• If session exceeds 30 minutes → charges pro-rated based on time used
• Time is rounded to nearest 30-minute block
• Refund = unused portion of booked duration

Examples:

2-hour workshop, 1.5 hours used → 25% refund

45 minutes used → charged 1 hour

1h 20min used → charged 1.5 hours

2-hour workshop, 1 hour used → 50% refund

F2.5 Changes to Number of Participants

Final participant count should be confirmed 10 days before the session, late reductions may not qualify for refund.

F2.6 Liability

Corporate organisers are responsible for their participants during the session, any damage caused will be chargeable.

This Data Protection Notice sets out how we (smashing.sg and holdmycourt.net for Smashing Pickle and Smashing Futsal) collect, use, disclose or process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control.

G1.1 Personal Data Definition

• “Customer” means an individual who has contacted us to find out about our services, or has entered into a booking contract with us
• “Personal data” means data about a customer who can be identified from that data or from that data combined with other information we have access to

G1.2 Photography and Media Data

Photographs, video recordings and other media containing identifiable individuals may constitute personal data under the Personal Data Protection Act 2012. Such data may be collected and used for the purposes stated in Clause A6 of these Terms and Conditions. Individuals may contact us to withdraw consent, subject to reasonable operational limitations.

G2.1 Information We Collect

Depending on your interaction with us, we may collect your phone number for account registration and OTP authentication.

G2.2 How We Collect Data

We generally do not collect your personal data unless:

• It is provided voluntarily by you directly after you have been notified of the purposes and have provided consent, or
• Collection and use without consent is permitted or required by law

We will seek your consent before collecting additional personal data or using it for new purposes.

We may collect and use your personal data for the following purposes:

Service Provision: Performing obligations in providing the sports facility booking services you requested

Identity Verification: Verifying your identity through OTP authentication

Customer Service: Responding to and processing queries, requests, applications, complaints, and feedback from you

Relationship Management: Managing your relationship with us including membership services and booking management

Payment Processing: Processing payment or credit transactions for bookings

AI Weather System: Determining weather-related refund eligibility and tracking facility access for fair refund calculations

We may disclose your personal data where such disclosure is required for:

Service Delivery: Performing obligations in providing the sports facility services you requested

Facility Partners: Sharing necessary booking details with facility operators (like JPG Sports Arena) for service provision and emergency purposes

Payment Processors: Sharing transaction data with payment service providers

Legal Requirements: When required by Singapore law, court orders, or regulatory compliance

G5.1 Right to Withdraw Consent

You may withdraw consent for collection, use and disclosure of your personal data by submitting a written request to our Data Protection Officer. We will process your request within 20 business days.

Please note that withdrawing consent may affect our ability to provide services to you, and we will notify you of any consequences before completing your request.

G5.2 Right of Access

You may request access to your personal data or information about how we use or disclose it by contacting our Data Protection Officer.

G5.3 Right of Correction

You may request correction or updates to your personal data by contacting our Data Protection Officer.

G5.4 Response Timeline

We will respond to your requests within 20 business days. If we need more time, we will inform you within 30 days of when we can respond.

G6.1 Security Measures

To safeguard your personal data, we have implemented:

• Minimised collection of personal data (only phone numbers for registration)
• Authentication and access controls
• Regular security reviews and testing
• One-time password (OTP) authentication for secure access
• SSL encryption for data transmission

G6.2 Internet Security Limitation

No method of internet transmission is completely secure. While we cannot guarantee absolute security, we continuously review and enhance our security measures.

We rely on personal data provided by you. To ensure your data remains current and accurate, please update us of any changes by contacting our Data Protection Officer.

G8.1 Retention Period

We retain your personal data for as long as necessary to:

• Fulfil the purpose for which it was collected
• Meet legal or regulatory requirements
• Support legitimate business purposes

G8.2 Data Deletion

We will cease retaining your personal data when retention no longer serves the collection purpose and is no longer necessary for legal or business purposes.

Specific Retention Periods:

• Active accounts: Retained whilst account is active
• Closed accounts: Core data retained for 7 years for legal compliance
• Booking records: 7 years for accounting purposes
• AI weather data: 30 days for dispute resolution

We generally do not transfer your personal data outside Singapore. If we do, we will:

• Obtain your consent for the transfer
• Ensure your data receives protection comparable to PDPA standards

You may contact our Data Protection Officer for enquiries, feedback, or requests regarding personal data protection:

Contact: DPO@jpgsports.com.sg
Phone: 80564638

G11.1 Revisions

We may revise this Notice from time to time. Your continued use of our services constitutes acknowledgement and acceptance of changes.

G11.2 Effective Date

This Notice applies in conjunction with other contractual clauses related to personal data collection and use.

Effective Date: 09/09/2025
Last Updated: 09/09/2025

We may update these terms to reflect changes in our services, legal requirements, or business practices.

H2.1 Contact Us First

If you have any issues, please contact us directly. Most problems can be resolved through discussion.

H2.2 Legal Framework

These terms are governed by Singapore law, and any legal disputes will be handled in Singapore courts.

H2.3 Severability

If any part of these terms is found to be unenforceable, the rest remains valid and effective.

JPG Sports Pte Ltd

Address: 2 Jurong Gateway Road #01-01 Singapore 608512

Phone: +65 8138 3863